End User Support Services

Mosaic's Approach to End User Support Services

  • Integrate users into the software development process
  • Focus on defining and validating business process and requirements

Benefits

  • Satisfied users
  • Reduced enhancements costs

Specific Services

Acceptance Testing Support Work with the end users of a system to develop and execute an Acceptance Test Plan for a system.
Requirements Definition Mosaic can work with users to document the business requirements.
User Satisfaction Surveys Identify user service requirements, rank which ones are the most important, and measure performance in these areas.

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